Latest Update:
Wed Mar 05 09:25 2025 UTC:
Whilst we await Cloudflare's response, we have taken the additional step of rebooting all servers which host the MIDAS systems of customers who have been connecting via Cloudflare's Auckland (AKL) data center, and who we can see have experienced at least one 524 error response in the past week. We continue to observe intermittent yet infrequent 524 errors in our Cloudflare analytics since these server reboots. We therefore are confident that this is a Cloudflare issue relating specifically to their Auckland (AKL) Data Center.For context, over the past 7 days, we can see from our Cloudflare logs that a total of 236 524 errors have been returned through the AKL data center. This is out of a total of 36.08k requests served through AKL over the same period. This represents 0.65% of requests through this Cloudflare Data Center.
Previous Updates:
Mon Mar 03 01:02 2025 UTC:
Our hosting provider has not been able to identify anything with their network/servers/infrastructure which may explain the intermittent 524 errors produced by Cloudflare. It is their current assessment that the issue is Cloudflare related. We also have analyzed Cloudflare's logs, and have discovered that all instances of 524 errors over the past few days have been on connections that were routed through Cloudflare's Auckland, New Zealand (AKL) data center. Connections to our severs which are routed via any of Cloudflare's other global data centers appear unaffected. There is presently no indication on Cloudflare's Service Status site of any issues relating to AKL. We have however raised this issue with Cloudflare and are awaiting their response. We will provide a further update upon Cloudflare's response or should the situation change in the meantime...
Sun Mar 02 20:35 2025 UTC:
The original reporter has now provided additional information and a screenshot on the intermittent error they're receiving. It appears to be a Cloudflare 524 (Timeout) error. We have received out to our hosting provider to investigate, as we are unable to replicate this issue ourselves or see any obvious or likely causes of this. We will provide a further update once our hosting provider has investigated further...
Sun Mar 02 20:28 2025 UTC:
We have received a third hand report from the original customer that this issue is also being experienced by another MIDAS customer. Whilst this customer hasn't reached out to us themselves, we are continuing to actively investigate. However, at this time, we are unable to reproduce this issue. All our servers and network are running normally at this time. We will provide further updates as necessary...
Wed Feb 26 20:08 2025 UTC:
We have received an isolated report of intermittent slow MIDAS performance, freezing, and timing out from a customer located in Wellington, New Zealand. Our active monitoring has not detected any issues with our network or servers at this time. We're currently investigating and will provide further updates accordingly...