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Partial Outage - 22 February 2021 [RESOLVED]

Last Updated: Mon Feb 22 02:41 2021 UTC

Between 02:11 and 02:36 UTC this morning (Monday 22nd February), some of our cloud-hosted customers may have been temporarily unable to access their MIDAS systems.

Affected customers were greeted with an "Error 1020 Access Denied" message generated by Cloudflare.

The cause of these errors was quickly traced back to an incorrect firewall update made by our team at 02:11 UTC.

The issue was swiftly corrected as of 02:36 UTC.

If your access to MIDAS was affected during this brief 25 minute period, then we would like to take this opportunity to apologize for any concern or inconvenience caused.

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