As part of our ongoing commitment to the quality, security and performance of the services we provide to our "cloud hosted" MIDAS customers, it will shortly be necessary to perform essential maintenance on some of our older client servers.
During this maintenance event, our hosting provider will be upgrading core software on these servers. Whilst server software updates are routinely applied to the servers which have zero impact on server up-time, on this particular occasion the upgrade event will result in an unavoidable period of downtime of up to 60 mins (although the anticipated length is expected to be around 20 mins), during which time affected customers will be unable to access their hosted MIDAS systems.
This upgrade process is expected to take place over this coming weekend, Saturday 17th - Sunday 18th September, and will affect customers with active "cloud hosted" editions of MIDAS that were purchased prior to 2016.
As the servers for a number of customers are being upgraded during this period, it's sadly not possible to provide customers with a specific time at which the downtime for a particular MIDAS system will occur, however, we'll be posting further updates during this maintenance period on both our dedicated Service Status Page and on our Twitter Feed
Customers with our Emergency Access addon will still be able to access their booking information during this maintenance event via their alternate backup url.
We sincerely apologize in advance for any inconvenience this essential maintenance event may have on your operations, however we hope you'll understand and appreciate our dedication to keeping our servers running in tip-top form!
Should you have any questions/concerns, please don't hesitate to contact us and we'll be happy to help!
UPDATE: Sun Sep 18 18:00 2016 UTC:
Core Server upgrades have now been completed for all hosted clients. Actual downtime was <16 mins. We are currently checking/monitoring for any post-upgrade issues, but at this time, all our servers are up and online.